Shipping Policy

Craft currently ships to delivery addresses in the United States. We do not currently offer international checkout.

Shipping charges are calculated from the total quantity in your order and shown in secure checkout before payment. Applicable tax is calculated separately. Any promotion or free shipping threshold shown at checkout applies only to that order.

A paid order first enters review, then production, then customer delivery. We aim to ship within the estimate shown at checkout or in the order confirmation. If no shipping time is stated, we will ship within 30 days after receiving a properly completed order, unless you agree to a later date.

Estimates may change because of design review, production capacity, carrier conditions, severe weather or address issues. If a material delay prevents us from shipping on time, we will ask for consent to the delay or provide a cancellation and refund option as required by law.

• In review means payment succeeded and the design is being checked for production.
• In production means the custom item is being made.
• Shipped means the package has been handed to the carrier for delivery to you. Customer-facing tracking is attached at this stage.

Carrier scans may take time to appear after a tracking number is created.

Enter a complete, accurate address at Stripe Checkout. Contact us immediately if it needs correction; we cannot guarantee changes after fulfillment begins. Craft is not responsible for delays or loss caused by an inaccurate address, a refused package or a carrier’s inability to access the delivery location.

If tracking has stopped updating, shows delivery but the package cannot be found, or the parcel arrives damaged, email openproductinc@gmail.com with your order number. Keep the item and packaging while we investigate. Replacement and refund eligibility is described in our Refund Policy.