Refund Policy

You may request cancellation before production begins. Contact us as quickly as possible with your order number. A request is not confirmed until we reply, because production may begin shortly after payment review.

Because each item is custom-made, we generally cannot cancel an order or accept a return for a change of mind after production begins. This does not affect your rights when an item is damaged, defective, materially different from the approved design or otherwise covered by applicable law.

Contact us within 14 days after delivery if an item arrives damaged, has a manufacturing defect or does not match the design, size or quantity you ordered. Include:

• your order number and account email;
• clear photos of the item and packaging; and
• a short description of what went wrong.

After review, we may replace the affected item, remake it, or issue a full or partial refund as appropriate. We may ask you to retain or return the item and will provide instructions if so.

Screens, printing and clear acrylic can make color and scale appear slightly different in person. Minor variations that are normal to custom manufacturing are not defects. Review names, spelling, design, size and quantity before payment; customer-approved mistakes are generally not eligible for a refund.

If tracking shows a package as lost, or it has not arrived within a reasonable time after its expected delivery date, contact us so we can investigate with the carrier. Orders sent to an inaccurate address supplied at checkout may not be eligible for free replacement or refund.

Approved refunds are returned through Stripe to the original payment method. Bank processing time varies and is outside Craft’s control. Shipping charges may be refunded when the entire order is cancelled before production or when required by law; otherwise they are generally non-refundable once fulfilled.

Email openproductinc@gmail.com with your order number. Nothing in this policy limits rights that cannot be limited under applicable consumer law.